🚀 Exciting News! 🚀 Theme Extension and Extension for Jira Service Management are now compatible!

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Hello Atlassian Community, 

We're thrilled to announce that Theme Extension for Jira Service Management and Extension for Jira Service Management are now compatible on Cloud hosting. With this compatibility update, you get to create tickets effortlessly using the Extension and Theme functionalities altogether, making your team's and customers' Jira Service Management experience even smoother.

Here's a quick look at what each application brings to the table:

🎨 Theme Extension for Jira Service Management 

• Customize and brand your Customer Portal.

Create a consistent and professional image for your customers without extensive IT involvement, reducing the workload for administrators. It can help in building trust and loyalty, as customers feel more comfortable interacting with a portal that reflects your company's identity. Additionally, customization allows you to tailor the portal's look and feel to match your organization's unique style. 

• Set visibility preferences for Requests, Portal Groups, Projects, and Pages.

Control who can access specific information. It ensures that the right stakeholders have access to the relevant data while maintaining confidentiality and security. By setting visibility preferences, you can improve efficiency, reduce errors, and support collaboration within your organization.

🌟 Extension for Jira Service Management

• Build Dynamic Forms with enhanced field validation.

Improve the quality of the information you gather from customers and team members. It also saves time by guiding users through the input process, reducing the need for manual data correction. Enhanced field validation helps maintain data integrity and quality standards and improves the decision-making process. 

• Create Bundled Fields that group related information into fields treated as one from Jira's perspective.

Ensure that relevant data is organized logically, making it easier for teams to find and use. It can lead to better insights and faster problem resolution. Moreover, bundled fields can reduce the complexity of forms, making them more user-friendly and efficient, which can improve the overall user experience.

Please note: Currently, the compatibility doesn't allow for displaying the Side Panel view alongside the Request Detailed View info configured in the Extension app. We're actively seeking customer feedback on this functionality and we have plans to support it in the near future.

In summary, the Theme and Extension features combined provide greater control, efficiency, and customization options while reducing the reliance on IT resources. They empower administrators to configure Jira Service Management to meet the specific needs of their organization, leading to a more efficient and user-friendly environment for both customers and internal teams. Explore these exciting new possibilities today and take your Jira Service Management experience to the next level.

Let us know what you think! Your feedback is invaluable as we continue to improve our applications for you 🚀.