How do I assign a team to an issue?

[Devika Assaram]

I created an Atlassian Team for a project and want to be able to assign an issue to this team in Jira.

The support guide says that this should be possible but it does not seem to work. The team is not available to select in the Assignee field.

Could I be missing a step?

I can tag the team in a Comment.

[Valerie Knapp]

Hi @Devika Assaram , welcome to the Atlassian Community and thanks for your post.

Please see this other post where my fellow community leader @Trudy Claspill has responded.

https://community.atlassian.com/forums/Jira-questions/Assign-a-team-to-a-story-auto-assigned-issue-to-me/qaq-p/2459073 

You can associate a team with an issue but at the moment, it's not yet possible to assign an issue to a team as the assignee has to be a singular user.

I agree the wording in the documentation is a little misleading - https://support.atlassian.com/jira-software-cloud/docs/assign-an-issue-to-a-team-in-your-plan/ 

Here you are assigning the issue to a team, as in, putting it into the team's workload, but anyway the team won't appear in the Assignee field. 

I hope this helps and sorry for the confusion.

Best wishes

[Tuncay Senturk]

Hi @Devika Assaram 

As @Valerie Knapp stated, Jira allows only user-based assignment, not a team-based assignment. If you want visibility over which team owns the issue, one workaround may be to use a custom field to store the team within the issue.