Get product advice from experts

Ask a question →

Join a community group

Find a group →

Advance your career with learning paths

Take a free class →

Earn badges and rewards

Connect and share ideas at events

See the calendar →

Community
Tag: jira-service-desk

Tag: "jira-service-desk"

Does an email service need to be created for each Issue Type??

I read the issue creation though email documentation and I'm confused. Do I need to create one service per issue type, per project? In other words, if I want to send an email to create, say, a subt...

1,077 views 2 0 Eric Blair November 9, 2011
- Jira Service Management
- Question
- email
- issue
- jira-service-desk
JIRA CMDB ITIL - support management system

Is there anyone who whas implemented JIRA as a first/second/third Line Support helpdesk system? Do you have implemented ITIL principles ? Do you have integrated a CMDB with JIRA ? Is it a good...

20,390 views 9 0 Koen Van Loo November 2, 2011
- Jira
- Question
- atlassian-support
- cmdb
- itil
- jira-service-desk
CMDB & JIRA

Is there anyone who whas implemented JIRA as a first/second/third Line Support helpdesk system? Do you have implemented ITIL principles ? Do you have integrated a CMDB with JIRA ? Is it a good...

2,317 views 1 0 Koen Van Loo November 2, 2011
- Jira
- Question
- atlassian-support
- cmdb
- itil
- jira
- jira-service-desk
JIRA as internal multiple-level IT Helpdesk

Hi, We are evaluating whether JIRA is suitable for global multiple-support-levels system (city/country/continent/global levels). The company has offices all around the worlds and needs to provi...

2,091 views 9 0 Adam Dyga October 30, 2011
- Jira
- Question
- jira
- jira-service-desk