Tag: "jira-service-desk"

My screen has the CC field. The CC field has that screen assigned to it. When I add my name to the CC field and enter a test comment in an issue and click Update button, I do not receive the email. ...

• Jira Service Management
• Question
• email
• jira-service-desk

I read the issue creation though email documentation and I'm confused. Do I need to create one service per issue type, per project? In other words, if I want to send an email to create, say, a subt...

• Jira Service Management
• Question
• email
• issue
• jira-service-desk

Is there anyone who whas implemented JIRA as a first/second/third Line Support helpdesk system? Do you have implemented ITIL principles ? Do you have integrated a CMDB with JIRA ? Is it a good...

• Jira
• Question
• atlassian-support
• cmdb
• itil
• jira-service-desk

Is there anyone who whas implemented JIRA as a first/second/third Line Support helpdesk system? Do you have implemented ITIL principles ? Do you have integrated a CMDB with JIRA ? Is it a good...

• Jira
• Question
• atlassian-support
• cmdb
• itil
• jira
• jira-service-desk

Hi, We are evaluating whether JIRA is suitable for global multiple-support-levels system (city/country/continent/global levels). The company has offices all around the worlds and needs to provi...

• Jira
• Question
• jira
• jira-service-desk