Tag: "jira-service-desk-cloud"

Hi, Is there a simple way to add an option to attach a document when submitting a service desk request? Thanks Claire

• Jira Service Management
• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I have been using the service desk function in Japanese. JIRA is an on-demand version. I want to link knowledge base to Confluence from service desk. It is available in a stable it now. ...

• Jira Service Management
• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I'm trialing JIRA & JIRA Servicedesk and was wondering what the best way would be to email a user when an issue is logged outside of working hours. I'd like the workflow to work as follows:...

• Jira Service Management
• Question
• cloud
• jira
• jira-service-desk
• jira-service-desk-cloud
• time
• +1 more tag...

I have to try the service desk in Japanese. JIRA · Confluence is an on-demand version. You can not if you have access to the customer portal screen from external account, WEB browser fall...

• Jira Service Management
• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

It is a use scheduled to begin service desk from the middle of November, but Is there a way to solve the problems of the following two? ・Read loop occurs When you log in from an external accoun...

• Jira Service Management
• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

The import external project suddenly ends up in a dead link. What is wrong here ?

• Jira Service Management
• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I am using the service desk in Japanese. We derive the results are linked to the knowledge-based service desk, but do not provide satisfactory search results. About this unsatisfactory re...

• Jira Service Management
• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Note : This is a seed question from the JIRA Service Desk team. *** Update: JIRA Service Desk now has a public REST API, see the release information below ***  We're delighted to announce t...

• Jira Service Management
• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We are already using JIRA OnDemand since long. Have been exploring few ticketing systems (till now Zendesk coming out as a winner). But seeing Service Desk, we surely like to explore and subscribe ...

• Jira Service Management
• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, our dev teams use jira on demand, and our support teams use Zendesk for public facing customer support. Can I replace Zendesk with the new service desk offering?

• Jira Service Management
• Question
• jira-service-desk
• jira-service-desk-cloud