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- Tag: addon-com.metainf.jira.plugin.emailissue
Tag: "addon-com.metainf.jira.plugin.emailissue"
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Hey, I have a use-case that I would like to know if JETI can solve. I couldn't find anything around this googling or in the doc. Use-case: I have a JSD projekt with Customer Permission "W...
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Hello good people :) As of recently I have a problem with SOME ( not all ) emails that are recieved via ServiceDesk. Anyone has similiar expiriance with this error ? javax.mail...
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Since version 8.0.1 in JETI plugin, the NextGen Mail Handler was made available, so I figured to try it out. Even with their documentation, I noticed that many features within the plugin does not per...
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Hello, I am using the "Email this issue" templates. I have set up a link in one template, which should lead to the parent issue of an subtask, instead I get the "dead link" error message. This is t...
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Hello, We are testing "Email this issue" plugin. When clicking on "View/Hide" issue button, some of the custom fields shown are fields which are not linked to the specific issue. So, for example, ...
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Hi, We call "JIRA Email This Issue" (JETI) as a post-function of our workflow. Can I configure JETI to add attachments, from an attachment category in the ticket, to an email? I know this is a seem...
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Hi, I am trying to fix an instance that gets issues from e-mail through e-mail this issue. A field "sender" is populated with the sender's email. This field draws various other fields from an extern...
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I want to customize my Email template such as I only want to share Summary , Description and comments with my customer. I don't want all other issue fields in the email, In fact my customer is not aw...
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We are migrating form server to cloud an using add on "Email this issue" for notification templates. Normal notifying emails i get in my mailbox, but mails generated by "Email this issue" i don't rec...
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When using the "Email" button at top right of a Jira issue (provided by Jira "Email This Issue" add-on), any user in the system can browse the entire user directory, without restriction, by typing a ...
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Hi all, we are using JETI for email communication and our agents would like to use the manual email functionalities similar to the Jira comment functionality. To be precise it would be great if anyo...
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I am having a really weird problem with JETI. Emails that I think should be processed are not processed by the mail handler at all or not process correctly. I have three distro emails that hav...
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I just started to work with JETI along with Jira Service Desk Notifications. My global Jira settings are set to "plain text" as default email notifications. But for one project (SD project) I want t...
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This question is regarding the use of Jira Email This Issue (JETI). I would like to render comments in reverse order (newest to oldest) in my email template. From the JETI docum...
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I am attempting to us JETI to send an email on "Issue Commented" event. I would like to send separate emails between users in a custom field (non-jira users) and licensed users. Is there a way to ha...
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Hey, I presume many of you have encountered this issue: a company with 30 users that need to communicate with customers. Yet, the price for 30 agents is too high, as the company is small and cannot ...
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Hi all, I am contacting you about a question about a specific add-on EmailThisIssue and feature: https://metainf.atlassian.net/browse/JETI-1618?oldIssueView=true Could you know...
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Dear Communitiy, I have an issue with JETI showing the following log entry - unfortunatelly I don´t know how to fix it, can you please help me? 2019-06-17 12:41:31,455 ERROR [jira@xxx.de] C...
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We have recently upgraded to Jira 8 in produktion. Everything went really smooth (We run on premise system) but after the upgrade we found out that the mailhandler "Email this issue" is not working ...
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Hi, community. How make a few email templates for one project? In Metainf Wiki says that you can not specify the project in contexts and then the template will be available for all projects. (...
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This is a bit of a combined question for 2 apps. (Email This Issue (JETI) and Insight). I have a Request Type that uses several insight custom fields (such as a Department or Application list) which...
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Hello All, I have modified the basic "Service Desk Public Comment Added" template to also send all the History of the Comments to the Receipents and is working fine. Now the Problem is, I a...
868 views 0 0 Deleted user June 4, 2019 -
When receiving an email notification regarding a user's JIRA ticket we've noticed that the description is being displayed 3 times. This occurs regardless of the the type of notification, status updat...
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Use-case: An e-mail is sent by the customer to an incoming mail address (testservicedeskict@customercompany.com) and picked up by the JETI incoming mail handler and registered as new issue due to a ...
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Hello There I am having Trouble with JIRA Service Desk in combination with the Email This Issue AddOn. Every time a customer answers to an Email sent from JIRA Service Desk with an Email this Issue...
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