Using the Jira AI plugin for Customer Support and finding known defects?

[Bob Kajikami]

Hello Team!

First time caller here... I am wondering which discussion group in can participate in to find more information about the Jira AI plugin and how customer support teams can use it to find issues documented in Jira.

Thanks for any help!

Bob

[Ste Wright]

Hi @Bob Kajikami 

Welcome to the Community :)

AI features are relatively new to Atlassian - but you can find some information in the following pages:

• https://www.atlassian.com/software/artificial-intelligence
• https://www.atlassian.com/software/jira/service-management/features/itsm/virtual-agent

Ste

[Bob Kajikami]

Thank you @Ste Wright !!

[Ste Wright]

No worries @Bob Kajikami 

I also believe if you are an invited member of the beta AI features, there's a private group on Community.

I believe it is: https://community.atlassian.com/t5/Atlassian-Intelligence/gh-p/atlassian-intelligence

Ste