Joining the ranks of all those 3-thingersthat have preceded me with their awesome input, I offer to the Community three things that would help me if I were just getting started in the Community today.
Navigating the Stormy Community Waters
This isn’t so much what I “wish I knew” as much as what I “wish I had done”. Like many others, I cut my teeth on Atlassian Answers and when we made the switch to the Community things were a bit rocky but ultimately settled out and, IMO, are now much better. Unfortunately, as things were changing I didn’t take the time to read all of the articles that were being created to make our Community experience the best it can be. As a result, my experience was less than ideal learning things the hard way. While this was largely a result of the articles being added after the fact, I still should have spent more quality time consuming articles as they were introduced. For reference here are some great articles in the order I would suggest consuming.
UNDERSTANDING THE PLAYERS
One thing I love about the Community is diversity! There are all sorts of people that participate here and with very few exceptions you won’t find what often plagues many online forums – trolls and abusers . One helpful thing to recognize in the Community are the lozenges beside a members name. There are a few unique instances:
NOT THE ONLY GAME IN TOWN
While the Community is most certainly a tremendous resource for finding answers to your questions and interacting with other users, there are other great resources that you should leverage. This is important when you consider that the Community is largely made up of folks that are volunteering their time to help others. It is always best to spend a bit of time researching your question before posting a new question. Often you will learn more thru research than what a simply answer will provide. With that in mind, here are some resources you should consider:
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