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why I can't open tell any more in my Mac book ?

Nisreen Baitalmal
Nisreen Baitalmal
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Oct 27, 2023

when I open Trello from my laptop as usual its open empty white board.  I every thing to fix this put I can't use Trello any more 

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Oliver S
Oliver S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 29, 2023

Hi Nisreen, welcome to the community! :)

Sounds strange! Are you able to run through some of our suggestions in this doc to see if you're able to get things back to normal? - https://support.atlassian.com/trello/docs/troubleshooting-for-the-desktop-app-windows-and-macos/ - Specifically:

  • Force quit and reopen the app using Cmd+Q
  • Check if the same thing happens while connected to a different network (e.g. Hotspot from your phone)
  • Reset local data (clear cache) on the app. This can sometimes help.
  • Remove and reinstall the app

Let me know how things go!

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