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update billing address

Can i confirm the billing address for the credit card on file? I cannot update the credit card without confirm the correct billing address is being used.

1 answer

0 votes
Brittany Joiner Community Leader Aug 01, 2022

@Anna Gunn welcome to the community! i don't think you need an address, just a zip code! But admittedly i don't know exactly how you could see that either. You could re-enter the card and provide the zip code that you want to be used!

I did, but it declined my credit card

Brittany Joiner Community Leader Aug 01, 2022

@Anna Gunn and did it say it declined because of the address?

yes, it declined because of the address, I even called my bank to confirm and that was the reason

Brittany Joiner Community Leader Aug 01, 2022

@Anna Gunn might need to reach out to support. I'm not even sure where the address is, I've only ever had to put in a zip code

Thanks! I did submit a ticket but is there a chat or a number that I could call Trello?

Brittany Joiner Community Leader Aug 01, 2022

@Anna Gunn no sorry, just the form on the contact page! In my experience they usually respond within a couple days!

appreciate the feedback and info...hopefully I will hear back soon!


thank you! 

Brittany Joiner Community Leader Aug 01, 2022

@Anna Gunn no problem! good luck!

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