Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more

Atlassian Community about banner

4,456,379

Community Members

Community Events

176

Community Groups

Community
Products
Trello
Questions
update billing address

update billing address

Can i confirm the billing address for the credit card on file? I cannot update the credit card without confirm the correct billing address is being used.

1 answer

0 votes

@Anna Gunn welcome to the community! i don't think you need an address, just a zip code! But admittedly i don't know exactly how you could see that either. You could re-enter the card and provide the zip code that you want to be used!

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

I did, but it declined my credit card

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

@Anna Gunn and did it say it declined because of the address?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

yes, it declined because of the address, I even called my bank to confirm and that was the reason

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

@Anna Gunn might need to reach out to support. I'm not even sure where the address is, I've only ever had to put in a zip code

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Thanks! I did submit a ticket but is there a chat or a number that I could call Trello?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

@Anna Gunn no sorry, just the form on the contact page! In my experience they usually respond within a couple days!

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

appreciate the feedback and info...hopefully I will hear back soon!

thank you!

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

@Anna Gunn no problem! good luck!

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Reply

Suggest an answer

Log in or Sign up to answer

Was this helpful?

Thanks!

TAGS