some updates from my team are not saving

Question

We use Chrome and/or the desktop Trello app.  I have 8 team members each with their own board and cards for each client of theirs.  I then have 5 support staff that access and support each board.  Some of the work from a few team members is not saving, but this issue is irregular.  The following day the work they did is 'missing' on occassion.

We all work remotely.

Has anyone else seen this type of issue or have suggestions for solutions?  Thank you

Ignacio Galvez_rkcxn9 · Answer

@Torben_trello Are you able to provide the steps on how to review activity? My team is experiencing this same issue in Jira and it's causing double the work. I'd appreciate any tips. Thank you

Joel Morgan · Answer

I assume they are - but can not confirm.
How do I review the activity?
Thank you

Torben_trello · Answer

Any chance those users are not saving/submitting changes? You could review the activity to see if the changes has been submitted.

Feel free to reach out with an example of when the issue occurs to trello.com/contact and our support team can take a closer look.