refund request

[Josef Banya]

Hi,

we only tried to add someone to the workspace and remove them again, we were charged the full amount for the year. Can we ask for a refund somewhere?

[Dreamsuite Mike · Accepted solution]

HI @Josef Banya 

Generally speaking, this is non-refundable. Once you pay for a years subscription for a member, you can't get it back.  What you get instead is a license that can be reassigned to someone else.

Looking through the terms and conditions, there is the possibility of refund within the first 30 days:

https://support.atlassian.com/subscriptions-and-billing/docs/request-a-refund/ 

I presume you can request the refund by contacting Trello here:

https://trello.com/contact 

For future, take a look at this guide here to be sure of how Trello billing works:

https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/