Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

refund request

Josef Banya
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 9, 2023

Hi,

we only tried to add someone to the workspace and remove them again, we were charged the full amount for the year. Can we ask for a refund somewhere?

 

1 answer

1 accepted

0 votes
Answer accepted
Dreamsuite Mike
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 9, 2023

HI @Josef Banya 


Generally speaking, this is non-refundable. Once you pay for a years subscription for a member, you can't get it back.  What you get instead is a license that can be reassigned to someone else.

Looking through the terms and conditions, there is the possibility of refund within the first 30 days:

https://support.atlassian.com/subscriptions-and-billing/docs/request-a-refund/ 

I presume you can request the refund by contacting Trello here:

https://trello.com/contact 

 

For future, take a look at this guide here to be sure of how Trello billing works:

https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/ 

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events