pago premium 2 licencias

[assessoria]

acabo de pagar una licencia para dos usuarios: [email removed] y [email removed]

Me dice que hay un error de facturación, y no se donde.

Cuando empiezo a utilizar el programa ¿como?

¿el que estaba utilizando antes gratuito puede estar enterlazado para no peder la información? ¿estaba bajo otro email [email removed]?

[Cody Curry]

One more thing - for privacy reasons, I'd suggest editing or deleting your original message here, just to remove the full email addresses!

[assessoria]

como se borra? pensaba que solo lo veian el equipo de facturacion

[Cody Curry]

If you submit a request through trello.com/contact and choose Billing, only the billing team would see that - on the other hand, this community forum is public, so other people can view this thread as well.

I've removed your email addresses from the original message. The best next step will be to contact the billing team directly through trello.com/contact (if you haven't already) and we can help get this figured out!

[Cody Curry]

I think you're right, there must be a mix up with the email addresses assigned to that Workspace. We aren't able to discuss specifics of accounts information through the community, mostly to be sure we keep your personal information as private as possible, but we're glad to help out.

I've opened a ticket with our billing team on your behalf, please keep an eye out for updates, and if you don't see any then please get in touch with us through trello.com/contact and we can help investigate further!