Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,465,490
Community Members
 
Community Events
176
Community Groups

on IOS, im having an issue attaching screenshots from my media library to cards?

When I try to add last photo or chose a photo from my camera roll, it will not stay in Trello on IOS. Its almost like it doesn't want to save that file type in the app? Why am I having this issue, it was never an issue in the past, could there be a bug in a new update?

1 answer

0 votes
Vishaal S Atlassian Team Jul 08, 2022

Hi Anthony, How are you?

Hmm, I'm not currently able to recreate that same issue on my device, so let's try some quick troubleshooting steps.

Do you still see that after closing the app completely and then re-opening it? To close the app, double-click on the Home button or swipe up on the Home indicator to access the app switcher and then swipe up to close the Trello app.

If you're still running into the same trouble, would you mind clearing the Trello app cache to see if that fixes the issue? Before you do so, please take a look at this help doc that explains how to check for unsent changes first and it explains how to clear the app cache after that: Troubleshooting for the iOS app (http://help.trello.com/article/1061-troubleshooting-for-the-ios-app)

In a situation where the issue persists after clearing the app cache, let's try reinstalling the Trello app using the following steps:

1. Delete the Trello app from your device
2. Download the latest version of Trello via app store
3. Launch the app again and log in to see if the issue persists

Thanks and let me know how it goes!

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events