not getting notifications of cards which are due on iphone

Hey guys - i've setup a due date / time on a card, and i'm not getting any notifications on my phone, due date goes by, and i don't see anything on my phone. I checked my notification settings, and everything is turned on - see screen shot. 

I've also subscribed to the board, to get notofications.

Is there something else i need to do?

Need help. Thank you all!

 

IMG_5578.pngIMG_5579.png

1 answer

0 vote
Matthew N Community Champion Jul 10, 2017

Hey Larry!

Looks like you have all of your settings for the app enabled correctly to receive notifications.  

For your example, when was the card created and for what due date and time?

Due date notifications are triggered only 24 hours before the due date/time.  So if you created the card on 7/10 at 12a, or 10am with a due date of 7/10 at 12:00pm, you won't recieve a notification. 

If you created the card on 7/9 at 9:00am with a due date of 7/10 at 10:00am, a notification then should be triggered.

 

Gotcha! Thank you Matthew! I'll try that, and see if i get a notification. I'll let you know.

Matthew N Community Champion Jul 10, 2017

By the way- is that iOS 11?  Looks like a few more options in the notification settings than I have in iOS 10! 

Good catch! It is iOS 11 Beta.

And good news! I did receive a notification for a card, need to set them at least 24 hours ahead. Wish there were more options to get notified. 

Is there a way to get the notification at the time the card is due or is it only 24 hours before?

Matthew N Community Champion Jul 10, 2017

Awesome, I will likely wait until iOS 11 is released to the public.. I didn't have much luck when I had iOS 10 beta, so it turned me off a bit.

Anywho, there's not a way to change the settings for notificaions to be anything different than 24 hours in advance.

Perhaps you would want to link your due dates to an external calendar (like Google Calendar)? That way, it'll be on your personal calendar, and you can change the notificaitions within the external calendar to be whatever you'd like.  I'd recommend using Cronofy for Trello to link your board to your calendar.

Got it! Thank you again! And I've contected my cal to Trello with Cronofy, looks pretty cool! Thank you for the suggestion!

Suggest an answer

Log in or Join to answer
Community showcase
Bridget Sauer
Published Feb 02, 2018 in Trello

Atlassian User Groups: Trello edition

You’re invited to our first ever Trello User Groups   Good news for current and aspiring Trello enthusiasts! We’re launching Trello User Groups so that you can network, share ideas, solve ...

1,211 views 8 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot