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my email is being blacklisted by trello. how do I whitelist my email

i send many emails to cards to log communications with clients and my email has been blocked:

This message was created automatically by mail delivery software.   A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:   lyndadavidson+2qokh2aknvof20fo0sb+2raepc2xuzal3vprnd4+1w52x8xhpn@boards.trello.com host inbound-smtp.us-east-1.amazonaws.com [176.32.102.11] SMTP error from remote mail server after RCPT TO:<lyndadavidson+2qokh2aknvof20fo0sb+2raepc2xuzal3vprnd4+1w52x8xhpn@boards.trello.com>: 550 5.7.1 IP address blacklisted by recipient

can I whitelist my email or domain to let Trello know these are safe sends?

1 answer

0 votes
Iain Dooley Community Leader Nov 18, 2018

@Lynda Davidson looks like it's the IP address that is blacklisted. What email provider are you using?

Iain Dooley Community Leader Nov 20, 2018

@Lynda Davidson I'd say that mail supplier is a hotbed of spamification. The IP address is probably blacklisted by all major spam registries, not specifically Trello. You will probably have deliverability issues across the board unless you change email suppliers. G-Suite is only $5/month.

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