Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

issues commenting

Laurette Hargrove
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Apr 27, 2023

I'm unable to type in the handles of individuals on cards I'm working on.

Sometimes, I type @ and a list shows up, but it's limited and doesn't include others who are actually on the card. Then, I try to type a name and I get sent to the description box instead or somehow I end up archiving the card itself. This is a very new issue just starting today for me, and is quite problematic and inefficient. 

Is this an issue with my account?

1 answer

0 votes
Alex Waite
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Apr 30, 2023

Hey @Laurette Hargrove - welcome to the Community!

Is this happening across all boards or just one or two? 

Are you able to type @ then type the user's username you want to @ mention so that you can mention them correctly? 

If you could elaborate on the issue you're facing, that would be awesome. 

Laurette Hargrove
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 01, 2023

hi @Alex Waite , it was across all boards.


I was able to type the @, but not username after it so it could auto-fill or so that I could complete it myself. It seems to have self corrected over the weekend. 

The issue was that I could only select from the incomplete dropdown list, so I could select '@card' , @ everybody on the board, and maybe 12-15 listed usernames, rarely were they members attached to the actual card, though.

I'd type the @, and when I started a username, if that username was also a keyboard shortcut in trello, the card woul exit the comment box and use the shortcut instead.

Again, it's no longer an issue today, I just don't know why.

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events