I’m using the Trello app on iOS and keep checking and marking notifications as read when they come in. However, the little “1” in a red circle WILL NOT go away from the Trello app on my home screen. I’ve tried clearing notifs multiple times, going into every single card to make sure I’m not missing something, logging out and back in, deleting and reinstalling the app. I just can’t get it to go away. Does anyone know what to do?
The above did not work for me. If I turn off badges or turn off all notifications it does go away but there are no notifications in my notification window so I’m not sure where the “1” badge is even coming from. Does anything else in Trello generate those number badges?
Keli here with Trello's support team–I'm so sorry for the trouble!
A persistent badge count usually signals that your Trello app's push notifications were disabled at some point so the app doesn't have the right permissions to check back in with the server to sync up.
Here's what normally kickstarts a notification sync:
We're looking into a long-term fix for this, but for now, that should get things working! If it doesn't, please reach out to our team directly at http://www.trello.com/contact and we're happy to dig in. :)
I appreciate the response and effort, it is nice to know that this issue is not languishing in the ether, unnoticed (ironic for a notification issue).
I also recognize the long-term fix will be the final answer, however, I will point out that this solution is similar to previous solutions proposed in the thread already. For the purpose of sound discipline and test, I attempted it three times (once as you described, once as you described but with a closing out of the app before turning all notifications back on, and finally a third time with a full deletion of the app and reboot of the phone before reinstalling and turning all notifications on). The result: I still have a small red "1" in my top right corner.
The human brain, being the great compensator that it is, is already starting to make me not see the notification badge, due to how long it has been there.
I will reach out directly too, as you requested, but there are others who may try this and think it is just them struggling, so wanted to provide collective feedback
No one has an answer yet and Atlassian hasn’t patched it. But I have a long term solution that will 100% work.
Companies tend to respond when people make noise/express publicly that their product isn’t right. And notifications—a basic feature—don’t work, which is super annoying (that’s why we’re all here!).
So copy this page’s URL. Get on Twitter/Instagram/Facebook and @ them (Atlassian). Tell them the problem and emphasize that we need a fix! Tell them lots of people want them to fix it and that it’s a really annoying bug! Include the URL to this page.
Make some noise, peeps. Together we can do this.
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