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iOS notifications won’t go away!

I’m using the Trello app on iOS and keep checking and marking notifications as read when they come in. However, the little “1” in a red circle WILL NOT go away from the Trello app on my home screen. I’ve tried clearing notifs multiple times, going into every single card to make sure I’m not missing something, logging out and back in, deleting and reinstalling the app. I just can’t get it to go away. Does anyone know what to do?

10 answers

Only thing that worked for me was going to account > logout.  Then logged back in.  Persistent notifications disappeared.  Didn’t have to uninstall or mess with cache or notification settings.

This worked for me.

Worked for me too!

Worked for me too!

I have exactly the same problem! Looking forward to seeing an answer. 

The above did not work for me. If I turn off badges or turn off all notifications it does go away but there are no notifications in my notification window so I’m not sure where the “1” badge is even coming from. Does anything else in Trello generate those number badges?

Agree! It defeats the purpose of notifications. 

Similar to Andrew and Sophie, I have a badge notification that shows '2' despite having to have viewed all notifications. Though the issue if small, I hope there will be a solution for it soon! :)

0 votes
Keli Atlassian Team Jan 21, 2021

Hi everyone, 

Keli here with Trello's support team–I'm so sorry for the trouble!

A persistent badge count usually signals that your Trello app's push notifications were disabled at some point so the app doesn't have the right permissions to check back in with the server to sync up.

Here's what normally kickstarts a notification sync: 

  • Open the Trello app and tap 'Notifications'
  • Double-check that all notifications are marked as 'read'
  • Tap the settings cog at the top to open push notification settings
  • Un-check all notification options, tap the back button, then go back into the settings cog and check them all back on
    • Notifications already off? Go ahead and turn them back on!

We're looking into a long-term fix for this, but for now, that should get things working! If it doesn't, please reach out to our team directly at http://www.trello.com/contact and we're happy to dig in. :) 

Keli,

I appreciate the response and effort, it is nice to know that this issue is not languishing in the ether, unnoticed (ironic for a notification issue).

I also recognize the long-term fix will be the final answer, however, I will point out that this solution is similar to previous solutions proposed in the thread already. For the purpose of sound discipline and test, I attempted it three times (once as you described, once as you described but with a closing out of the app before turning all notifications back on, and finally a third time with a full deletion of the app and reboot of the phone before reinstalling and turning all notifications on). The result: I still have a small red "1" in my top right corner.

The human brain, being the great compensator that it is, is already starting to make me not see the notification badge, due to how long it has been there.

I will reach out directly too, as you requested, but there are others who may try this and think it is just them struggling, so wanted to provide collective feedback

I had the same problem and cleared it by going into the main iOS settings > notifications and turned off all notifications for trello.  I then deleted and reinstalled trello on my iOS device and turned settings back on. This seems to have fixed the problem.

This works!! Thanks Stuart

Like Joshua Foxton likes this

Did not work for me either. Even added in a full reboot of the phone after deleting the app and before re-installing. No joy

Like Ransey Joiner likes this
0 votes

Hi Sophie,

we are currently investigating that issue on our end. Apologies for the inconvenience.

Is there any resolution? I have same problem on iOS device. Number 1 that will not go away 

0 votes

Hi @Sophie Brodie ,

Welcome to the community!

I think there might be a problem with your device. You can try with a pc/mac browser to check if you are missing any notification or not.

You can also ask trello support here

Arman S I'm New Here Jul 01, 2022

Deleting the app and reinstalling doest work, 

But Signing Out and in DID work.

 

to : Atlassian 

Please kindly solve this bug in ur next update.

 

Ciao

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