iOS notifications won’t go away!

[Sophie Brodie]

I’m using the Trello app on iOS and keep checking and marking notifications as read when they come in. However, the little “1” in a red circle WILL NOT go away from the Trello app on my home screen. I’ve tried clearing notifs multiple times, going into every single card to make sure I’m not missing something, logging out and back in, deleting and reinstalling the app. I just can’t get it to go away. Does anyone know what to do?

[Andrew Aitken]

I have exactly the same problem! Looking forward to seeing an answer. 

[mraybin]

Only thing that worked for me was going to account > logout.  Then logged back in.  Persistent notifications disappeared.  Didn’t have to uninstall or mess with cache or notification settings.

[Jeffrey Karl]

This worked for me.

[Ransey Joiner]

✅SOLUTION

FINALLY! Thanks so much. This works.

[Andyogw]

Similar to Andrew and Sophie, I have a badge notification that shows '2' despite having to have viewed all notifications. Though the issue if small, I hope there will be a solution for it soon! :)

[Ransey Joiner]

Please please fix this. The idea of a simple “1” on a screen seems like a small problem, but when notifications have been proven to create strong emotional responses in people, it’s a big, big problem. Not small.

Please fix it or post a solution that works!

[Lisa Dilling]

Agree! It defeats the purpose of notifications. 

[Lisa Dilling]

The above did not work for me. If I turn off badges or turn off all notifications it does go away but there are no notifications in my notification window so I’m not sure where the “1” badge is even coming from. Does anything else in Trello generate those number badges?

[Soumyadeep Mandal]

Hi @Sophie Brodie ,

Welcome to the community!

I think there might be a problem with your device. You can try with a pc/mac browser to check if you are missing any notification or not.

You can also ask trello support here

[Ransey Joiner]

This is not a device problem, this is a Trello problem. I’ve checked the desktop app.

[Torben]

Hi Sophie,

we are currently investigating that issue on our end. Apologies for the inconvenience.

[Lisa Dilling]

Is there any resolution? I have same problem on iOS device. Number 1 that will not go away 

[Stuart Mangles]

I had the same problem and cleared it by going into the main iOS settings > notifications and turned off all notifications for trello.  I then deleted and reinstalled trello on my iOS device and turned settings back on. This seems to have fixed the problem.

[Andyogw]

This works!! Thanks Stuart

[Ransey Joiner]

Did NOT work for me.

[Joshua Foxton]

Did not work for me either. Even added in a full reboot of the phone after deleting the app and before re-installing. No joy

[Ransey Joiner]

No one has an answer yet and Atlassian hasn’t patched it. But I have a long term solution that will 100% work.

Companies tend to respond when people make noise/express publicly that their product isn’t right. And notifications—a basic feature—don’t work, which is super annoying (that’s why we’re all here!).

So copy this page’s URL. Get on Twitter/Instagram/Facebook and @ them (Atlassian). Tell them the problem and emphasize that we need a fix! Tell them lots of people want them to fix it and that it’s a really annoying bug! Include the URL to this page.

Make some noise, peeps. Together we can do this.

Love,

A Communications Graduate

Links:

Twitter: https://mobile.twitter.com/atlassian

Insta: https://www.instagram.com/atlassian/

Facebook: https://m.facebook.com/Atlassian/

[Keli]

Hi everyone, 

Keli here with Trello's support team–I'm so sorry for the trouble!

A persistent badge count usually signals that your Trello app's push notifications were disabled at some point so the app doesn't have the right permissions to check back in with the server to sync up.

Here's what normally kickstarts a notification sync: 

• Open the Trello app and tap 'Notifications'
• Double-check that all notifications are marked as 'read'
• Tap the settings cog at the top to open push notification settings
• Un-check all notification options, tap the back button, then go back into the settings cog and check them all back on
  • Notifications already off? Go ahead and turn them back on!

We're looking into a long-term fix for this, but for now, that should get things working! If it doesn't, please reach out to our team directly at http://www.trello.com/contact and we're happy to dig in. :) 

[Joshua Foxton]

Keli,

I appreciate the response and effort, it is nice to know that this issue is not languishing in the ether, unnoticed (ironic for a notification issue).

I also recognize the long-term fix will be the final answer, however, I will point out that this solution is similar to previous solutions proposed in the thread already. For the purpose of sound discipline and test, I attempted it three times (once as you described, once as you described but with a closing out of the app before turning all notifications back on, and finally a third time with a full deletion of the app and reboot of the phone before reinstalling and turning all notifications on). The result: I still have a small red "1" in my top right corner.

The human brain, being the great compensator that it is, is already starting to make me not see the notification badge, due to how long it has been there.

I will reach out directly too, as you requested, but there are others who may try this and think it is just them struggling, so wanted to provide collective feedback