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how do you delete a loom video created in trello ?

Laura
Laura July 15, 2021

created a loom video and would like to delete it

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Laura
Laura July 16, 2021

I'm unable to delete the video from loom because it says its in the the Atlassian SDK is the user that created this.

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Murilo José
Murilo José July 18, 2021

I am with same problem!
Issue without solution?

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Stacy
Stacy
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 19, 2021

Hi Laura & Murilo - To delete these videos that were created without having a Loom account you can contact Loom Support support@loom.com and they will archive & delete the video for you.  If you want full control of your videos without involving Loom support you can create a Loom account via https://www.loom.com.

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Brittany Joiner
Brittany Joiner
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July 15, 2021

Depending on what you're trying to accomplish, you can also just delete / archive the trello card it's on. Although admittedly, I don't know if that delete's it from the Loom database/platform.

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Vero Rivas
Vero Rivas
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July 15, 2021

Hi @Laura 

   I think it would be best to delete it on the platform itself

   https://support.loom.com/hc/en-us/articles/360002231197-How-to-delete-your-videos

Cheers

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Trello
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