have 2 accounts. need to delete one and change the email address on the other.

Jennifer Pesetsky
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 2, 2025

Hi.  I have 2 Trello accounts; I am paying for Premium membership, so I'm hoping I get support.

Account 1 - has the email address of a company that no longer exists so I can't log into settings to make any changes.  I can't log in to this email address to receive any emails to verify my existence.  This is the account that also has the majority of my trello content that I want to access.

Account 2 - this has the email address that I actually use, but it doesn't have the content that I want.

I understand that you can't merge accounts.

So, here's my idea.

Could you delete account #2, and then change the email address on account #1 to the one that is used on account #2?

take care, Jennifer.

2 answers

0 votes
Sarp Egemen
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
February 2, 2025

Hi @Jennifer Pesetsky ,

This is something that Atlassian Support can resolve, which you mentioned you have already contacted. So you should be all set.

Hope it gets resolved soon!

 

0 votes
Jennifer Pesetsky
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 2, 2025

I've also submitted a support request, so hopefully this gets resolved through one of these avenues.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
TAGS
AUG Leaders

Atlassian Community Events