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guest member to new member

Edwin Montgomery
Edwin Montgomery May 4, 2023

When I try to convert him to a full paid member I get a message that says the email is not valid. It is the same domain as all of the other members. Please advise ASAP Please!

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Alex Waite
Alex Waite
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 7, 2023

Hi @Edwin Montgomery - I can see you've already raised a ticket with Trello Support for this issue, and my colleague, Alina, is working through this with you. Please continue to chat with her on TRELLO-153351.

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Hugo Catarino
Hugo Catarino
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June 13, 2023

I have the same issue 

was this solved?

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Alex Waite
Alex Waite
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 13, 2023

Hi @Hugo Catarino - we can't comment on the support cases of other users. If you're having a similar issue, please raise a ticket at https://trello.com/contact

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