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e-mail notifications

Daniel Martin
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Oct 30, 2023


Since last summer no one of my my team receive any e-mail notificatication from trello. I have checked our trello configuration and there is not any change from time we received e-mail notification properly.

1 answer

1 accepted

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Answer accepted
Rodolfo Moreira
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 31, 2023 • edited

Hi Daniel, Welcome to the Atlassian Community! I hope you’re enjoying Trello.

To receive notifications of certain actions on a card, you must be watching the card, list, or board where the card is, or you have to be a member of the card in question. Please refer to our article below for more details about it:

To make sure everything is setup correctly, please follow these steps to test your notification settings:

  1. Go to your Trello Settings and make sure your email notifications are sent "instantly".
  2. Create a new Trello board.
  3. Create a new card called "test card"
  4. Become a member by clicking "Join" or start watching the card by clicking the "Watch" button when the card is open.
  5. Invite another user to the created board.
  6. Close Trello.
  7. Ask the other user to comment on the test card.

You should see a notification in your email about that comment within the next 15 minutes. Once you receive the email notification, you can check Trello, where you should see a notification in the notification section about the comment.

If you don't see this behavior, please submit an internal ticket and let us know the affected emails. This information is sensitive, so it is better to handle it internally.

Daniel Martin
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Nov 02, 2023

It doesn't work.

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