Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,463,451
Community Members
 
Community Events
176
Community Groups

Why is Butler not detecting cards while generating a report?

Edited

Essentially, what I was trying to do was make a pair of start-of-week and end-of-week reports that told me what needed to be focused on this week and then what was completed this week. Super helpful for a one-person department, right? Especially considering I already had reports going, but they stopped showing anything in the {$report_html} after Valentine's Day and I've been trying to fix this since then.

For whatever reason, after scrolling through the help pages and community questions, it still won't work regardless of the fix I attempt. I opened the Butler alert at the bottom of the page after running:

every friday at 4:55 pm
create a report with all cards in list "Incoming Orders" in list "Prepwork" in list "Production" in list "Pickup and Delivery" in list "Completed and Paid 🎉" in list "Past Week" group by list
and send email to "taryn@marineelectronicsthatdoesvinyltoo.com" with subject "Looking Back (Week {weeknumber}): Vinyl Department" with message "Here’s what’s been marked as complete on the Vinyl Department board.{$report_html}"

(essentially the premade snapshot report but defining each list in particular) and the Butler alert says "I created a report with 0 cards in variable {$report}." Why is that?

I'm nearly 99% certain that this in particular is the issue, seeing as I'm staring at the Vinyl Dept board with my eyes wide open (sans toothpicks) and I see zero cards in Incoming, four cards in Prep, three in Prod, zero in Pickup, one in Complete, and four in Past. I have no other Automations running except for a copy-paste from my individual list in the Team Hub, and they've been running peacefully together before now.

I really have no idea what on earth could be the issue, and I'm totally and utterly burned out on trying to work on Butler any further right now.

 

Update as of 2/17/22 at 4:08 PM: I tried recreating my start of week report, and the premade snapshot works, but the email shows [No cards displayed] the second I define the card range as Incoming, Prep, and Prod without changing any other aspect of the premade snapshot. I really have no idea why I can't get this working at all.

1 answer

1 accepted

0 votes
Answer accepted
milynnus Rising Star Feb 17, 2022

@Taryn Sage Copeland 

I have not tested it but have multiple criteria by list will not work. Trello criteria are mainly AND aka cards that satisfy all conditions. Try removing leaving one and see if you have data in your report. 

Really frustrating that that worked. I'll have to figure out a work-around then. New problem though -- the one card in Completed and Paid is showing as "Holli Childs @**** Tides" instead of just "Holli Childs @ Tides". Going to have to come up with new shorthand typing that doesn't come out weird in reports.

Thank you for the help!

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events