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Why is Butler not detecting cards while generating a report?


Essentially, what I was trying to do was make a pair of start-of-week and end-of-week reports that told me what needed to be focused on this week and then what was completed this week. Super helpful for a one-person department, right? Especially considering I already had reports going, but they stopped showing anything in the {$report_html} after Valentine's Day and I've been trying to fix this since then.

For whatever reason, after scrolling through the help pages and community questions, it still won't work regardless of the fix I attempt. I opened the Butler alert at the bottom of the page after running:

every friday at 4:55 pm
create a report with all cards in list "Incoming Orders" in list "Prepwork" in list "Production" in list "Pickup and Delivery" in list "Completed and Paid 🎉" in list "Past Week" group by list
and send email to "" with subject "Looking Back (Week {weeknumber}): Vinyl Department" with message "Here’s what’s been marked as complete on the Vinyl Department board.{$report_html}"

(essentially the premade snapshot report but defining each list in particular) and the Butler alert says "I created a report with 0 cards in variable {$report}." Why is that?

I'm nearly 99% certain that this in particular is the issue, seeing as I'm staring at the Vinyl Dept board with my eyes wide open (sans toothpicks) and I see zero cards in Incoming, four cards in Prep, three in Prod, zero in Pickup, one in Complete, and four in Past. I have no other Automations running except for a copy-paste from my individual list in the Team Hub, and they've been running peacefully together before now.

I really have no idea what on earth could be the issue, and I'm totally and utterly burned out on trying to work on Butler any further right now.


Update as of 2/17/22 at 4:08 PM: I tried recreating my start of week report, and the premade snapshot works, but the email shows [No cards displayed] the second I define the card range as Incoming, Prep, and Prod without changing any other aspect of the premade snapshot. I really have no idea why I can't get this working at all.

1 answer

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milynnus Rising Star Feb 17, 2022

@Taryn Sage Copeland 

I have not tested it but have multiple criteria by list will not work. Trello criteria are mainly AND aka cards that satisfy all conditions. Try removing leaving one and see if you have data in your report. 

Really frustrating that that worked. I'll have to figure out a work-around then. New problem though -- the one card in Completed and Paid is showing as "Holli Childs @**** Tides" instead of just "Holli Childs @ Tides". Going to have to come up with new shorthand typing that doesn't come out weird in reports.

Thank you for the help!

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