Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,558,997
Community Members
 
Community Events
184
Community Groups

Why have some jpg attachments disappeared from Trello cards and been replaced by colored squares?

CJD
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 10, 2023

Many of my jpg attachments have been replaced by colored boxes and when I click on them, the photos do not open. They seem to have vanished. It's happening on all my boards in both free and paid workspaces. There isn't any correlation, such as file size or the date originally added to Trello, between the ones that have disappeared. It's very random. Below is a screenshot of part of the attachments section of a card. There should be photos where the brown and green boxes are. I am the only member of some of the boards so it's not because someone else has done something to the photos. I'm using Safari on two different iMacs. I'm also having a similar problem with the Trello app on an iPhone (thumbnails are visible on iPhone rather than colored squares, but photos don't load when I click on the thumbnail.)

Trello jpg attachments not visible and don't open.png

 

1 answer

0 votes
Dreamsuite Mike
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 11, 2023

I don't use Apple so can't help too much but I want to help if I can.

Firstly, I recommend using a non-Apple browser (chrome would work)

If you are still having this problem, I recommend you contact Trello Support, who are excellent:

https://trello.com/contact 

CJD
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 11, 2023

Thanks for the suggestion. Unfortunately, I'm having the same problem with Chrome. Perhaps I will have to try contacting Trello support eventually. Thanks for trying to help.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events