Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Why does Trello allow guest user access to multiple boards without warning of additional user fees?

I purchased Trello business class on (4-23-2021) for an entire 12 month period. 

Fast forward to today (4/30/2021), I received another bill for business class user access for an entire 12 month period without my permission or request.

I began to research why I was being billed for an additional user after finding no way to talk directly with support staff. 

As it turns out, the gmail by cardbox B.O.T. was being recognized as a multi board guest therefore causing my account to be billed for an additional user without my permission and or any warning / alerts.

I have tried to reach out to Trello through contact support numerous times and it keeps deferring my request saying there is a problem accessing Trello's backend services therefore my ticket is not being created. 

1 answer

0 votes
Garrett Atlassian Team May 03, 2021

Hi @Tyson Johnston 

Sorry for the confusion about that charge, and for the trouble getting in touch with our team. I'll be happy to help you get things back on track.

First, I understand why charge that would come as a surprise, but please note that Trello doesn't have a way of knowing if an account belongs to something like a bot or a service, or a real person.

From Trello's perspective, a user was added as a multi-board guest, which resulted in a charge being processed. Business Class is billed per-member or multi-board guest, so every additional person you add will result in a prorated fee.

Regarding the contact form, it sounds like some of our resources could be getting blocked by a browser or network configuration. Normally, we'd recommend following the troubleshooting steps:

For now though, I went ahead and created a ticket for you, which you should be able to find in your inbox. Let's move our conversation there and we can get everything else fixed up.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Trello

📹 Favorite Trello templates

Hello Community!  My name is Brittany Joiner and I am a Trello enthusiast and Atlassian Community Leader. In this video, I'll share my favorite Trello templates. Templates mentioned in ...

1,314 views 12 31
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you