Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Why do I have to login twice since creating an atlassian account

Ever since creating an atalassian account (which I was begged to do on every login for a few month before that), now I have to login twice when accessing trello.com:

The first login is for atlassian, which forwards to a second login for trello.

I thought it might be bug and will be ironed out soon. But it persists.

Of course trello works as it should, but the accumulated time for a second pointless(?) login seems an odd design choice.

Can I avoide the second login on trello.com?

Or, alternatively, can I unlink the atlassian account to my trello account? So far I only got a worsened user experience with it. 

Any pointers are welcome.

1 answer

0 votes
Vero Rivas Community Leader Jan 11, 2021

Hi @Flo Jo 

   Why you do not go directly to your trello account, it will obviously ask for your credentials.?

   If, as you say, you have it linked to your Atlassian account, you will enter without problems and you will avoid the previous step.

   Go directly to trello.com and login

Cheers

Please take a look at the first part of this video.

As you can see, from a signed-out state, I click on my bookmark to my board, and get the Trello sign-in form. Once I have entered my Trello email and password, I am redirected to the Atlassian sign-in form, prefilled with the same email address, but in which I have to enter another password (my Atlassian password). Hence I have to log in twice.

In the second part of the video, I show how you can bookmark the link of the Atlassian sign-in form (the second sign-in step), and how it will eventually lead to my board after having to sign in at most once.

It doesn't feel like a proper fix though (rather a workaround), as this bookmark does not keep the proper favicon of the board. Also, that bookmarks goes through multiple hoops, even when logged in, which makes it slow.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Trello

📹 Favorite Trello templates

Hello Community!  My name is Brittany Joiner and I am a Trello enthusiast and Atlassian Community Leader. In this video, I'll share my favorite Trello templates. Templates mentioned in ...

3,658 views 25 63
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you