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Why do I have to log in every time I launch the app?

Jamie Desai
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I'm New Here
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February 15, 2024

I have to re-log in every time I launch the desktop app. As far as I know, the app is up to date. I have tried clearing the local data. I am using a PC and logging in with my Microsoft work account. Can anyone assist?

1 answer

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Alex Waite
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 18, 2024

Hi @Jamie Desai - welcome to the Community!

Does your company enforce SSO on your account? This may be the reason you're forced to log in every time you launch the app. 

Jamie Desai
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 19, 2024

Hi Alex! It does, I bet that's it. It wasn't doing it when I was first using the app - it recently started. Is this something the Atlassian team can help with, or something I need to reach out to our IT dept for? 

Alex Waite
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 19, 2024

Hi @Jamie Desai - I would recommend reaching out to your admins first in your IT department to see if they can alter anything with your SSO configuration to stop this issue from occurring. Then, if they're still encountering issues, they would be able to reach out to Atlassian on your behalf. 

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