Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Why are the custom fields not updated from Jira?

Asha Vijaykumar
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 2, 2022

I am using a power up in Jira - Assistant for Trello to automatically create a card in Trello board for every new issue created. It is creating a new card for every new issue, but none of the custom fields are getting updated with the information from Jira. For example, fields like Assignee, Priority, Issue type etc.,

Is there any way to fix this or any other approach to follow to sync up Jira and Trello?

1 answer

0 votes
Hannah Humbert - Simpla Workflows
Community Champion
June 2, 2022

@Asha Vijaykumar I'd suggest reaching out to the company that manages this add-on - it's not owned by Trello so you won't find much help here. Found this documentation here: https://psc-software.atlassian.net/wiki/spaces/TTPSCSD/pages/2459500547/Trello+Assistant#Support-&-Feedback

There might also be some info in there around what's supported and what's not.

I'd recommend looking into Unito. They offer a full 2-way sync that allows you to map pretty much all of the Jira fields to Trello https://marketplace.atlassian.com/apps/1217147/trello-jira-two-way-sync?tab=overview&hosting=cloud

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events