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Why are the custom fields not updated from Jira?

Asha Vijaykumar
Asha Vijaykumar Jun 02, 2022

I am using a power up in Jira - Assistant for Trello to automatically create a card in Trello board for every new issue created. It is creating a new card for every new issue, but none of the custom fields are getting updated with the information from Jira. For example, fields like Assignee, Priority, Issue type etc.,

Is there any way to fix this or any other approach to follow to sync up Jira and Trello?

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Hannah Morgan
Hannah Morgan Community Leader Jun 02, 2022

@Asha Vijaykumar I'd suggest reaching out to the company that manages this add-on - it's not owned by Trello so you won't find much help here. Found this documentation here: https://psc-software.atlassian.net/wiki/spaces/TTPSCSD/pages/2459500547/Trello+Assistant#Support-&-Feedback

There might also be some info in there around what's supported and what's not.

I'd recommend looking into Unito. They offer a full 2-way sync that allows you to map pretty much all of the Jira fields to Trello https://marketplace.atlassian.com/apps/1217147/trello-jira-two-way-sync?tab=overview&hosting=cloud

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