Why am I not receiving e-mail's from trello?

I signed up Trello some days ago but just yesteday I would use that so I realized I've forgotten the password. The problem is that I searched for "trello" in my e-mail adress and there is nothing from Trello. I tried the in the spam and in the google's adress too but I didn't found anything. So I created a new e-mail and a new Trello account but I still not receiving e-mail from Trello. I've looked for something about that in every part of the Trello's app and the site but I still having no idea of what is happening. 

1 answer

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Matthew N Community Champion Jun 08, 2017

Be sure that the following email addresses are added to your address book:

do-not-reply@trello.com
invitation-do-not-reply@trello.com

Here's some additional troubleshooting steps http://help.trello.com/article/716-not-receiving-confirmation-emails-or-password-reset-emails

Once you've added those email addresses to your address book, try sending the confirmation email once again.

If this doesn't correct the issue, you'll need to write into support so they can take a deeper look into the issue. 

Thank you Matthew, but unfurtunattely it didn't work 

I tried sending an e-mail to the both e-mail address to save to my adress book but I still not receiving e-mail from Trello ):

I received an e-mail!Capturar.PNG

OMG I CAN'T BELIEVE ♥

Thanks!!Capturar.PNG

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