Why am I not receiving e-mail's from trello?

I signed up Trello some days ago but just yesteday I would use that so I realized I've forgotten the password. The problem is that I searched for "trello" in my e-mail adress and there is nothing from Trello. I tried the in the spam and in the google's adress too but I didn't found anything. So I created a new e-mail and a new Trello account but I still not receiving e-mail from Trello. I've looked for something about that in every part of the Trello's app and the site but I still having no idea of what is happening. 

1 answer

1 accepted

0 votes
Accepted answer
Matthew N Community Champion Jun 08, 2017

Be sure that the following email addresses are added to your address book:


Here's some additional troubleshooting steps http://help.trello.com/article/716-not-receiving-confirmation-emails-or-password-reset-emails

Once you've added those email addresses to your address book, try sending the confirmation email once again.

If this doesn't correct the issue, you'll need to write into support so they can take a deeper look into the issue. 

Thank you Matthew, but unfurtunattely it didn't work 

I tried sending an e-mail to the both e-mail address to save to my adress book but I still not receiving e-mail from Trello ):

I received an e-mail!Capturar.PNG



Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Dec 06, 2018 in Jira Ops

I'm John Allspaw, Ask Me Anything about incident analysis and postmortems

I'm John Allspaw, co-founder of   Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...

5,565 views 22 17
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you