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Why am I having trouble trying to download and install the Trello app to my Windows-11 PC

Jeffrey Berliner March 8, 2024

(1) First, I get connected to the Microsoft App store and I log in

(2) Then, I search for the Trello app and find it

(3) I click on the install button, and I see a notice that says, "Pending" for several minutes.

(4) After some time, the Notice changes to

  1. "Downloading (1%)"
  2. "Ready to download"

(5) After many, many minutes, no progress is made, and my Downloads folder has no evidence of a Trello Installer being downloaded.

 

  1. Waiting-to-Download-Trello.08Mar2024.01.png

1 answer

0 votes
Alina Kurishko
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 11, 2024

Hi Jeffrey, 

Thanks for raising this question! Sorry to hear you've experienced this issue. 

I must admit I haven't seen any similar reports lately. Could you please try accessing the MS App Store via a different browser? 

You can also try downloading Trello from another location using another internet provider (for example, a different WiFi or mobile data). 

Do you by any chance use any VPN, antivirus, firewall, or proxy software on your device? 

Let me know if this helps! 

Alina | The Trello Team

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