Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,299,996
Community Members
 
Community Events
165
Community Groups

Which workspace does my gold subscription get allocated to?

I recently paid for an annual Gold membership before it was scrapped which gave me 1000 command runs per month. I cannot find any of my workspaces with the additional quota, they all seem to be marked as free? How can I tell which workspace the subscription has been allocated to and change this if necessary?

I also seem to be restricted in the number of boards I can have on a workspace which is not what I paid for. I was under the impression my subscription would transfer across to what is now called Standard. I seem to still be able to use the custom fields that were already set up but not create new ones on boards which didn't have them already.

1 answer

0 votes
Jack Brickey Community Leader Nov 08, 2021

Hi Claire, 

I wonder if this article helps? what-to-do-if-your-gold-membership-is-ending 

If it doesn’t answer your questions I would follow the support links therein as suggested.

Gold wasn’t a workspace level subscription (one of the reasons we scrapped it and replaced with Standard).  Also there was no auto migration because Standard works differently and bills differently. My advice is to email support and ask them to help you get a prorated refund for Gold and then sign up for Standard. 

Like Jack Brickey likes this

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Trello

Taco Tuesday: New years' resolutions with Trello

Congratulations to @Laura Holton , our latest winner of Taco Tuesday! And thanks to @Kristján Geir Mathiesen for sharing the picture of Taco having fun with his new friend  B...

2,398 views 28 41
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you