Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

When I make a card and put information in description, someone else opens it and it deletes.

Bethany I'm New Here Nov 30, 2022

This has been a huge problem the last few weeks.  I have multiple people on trello, different types of phones, etc.  When I make cards and we update descriptions daily, we use it like notes, when some people open up the description section, past information disappears.  It's not everyone, just some of them. They see it half a second and it just deletes itself the first time they open up that new card.  Please help!  We are doing this all by our phones.

We tried an experiment where we used a computer to enter info and it seemed to help.  My information through the computer wouldn't delete, but that isn't practical for us.   


1 answer

0 votes

Hi @Bethany 

Welcome to the Community!

I wanted to get a little bit of clarification on your issue. Initially I thought this might just be a network connectivity issue. But from what you've described it sounds like you have multiple people operating out of the board and making changes to the descriptions at the same time. Is this the case? or is one person making changes to the description and everyone else is using it as a reference?

If it's the former, that could potentially be the issue. You might try shifting your process to using the comments instead of the description if you're able. Also, is everyone using the Trello mobile app or a browser, or some combination of the two?

Bethany I'm New Here Nov 30, 2022

Thank you!

We use it to update notes daily on a task.  We only recently had this trouble.  I guess I will just come up with a new way to do it. Everyone is using the app. 

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events