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The card text box to make notes (under the activity header) shows for existing cards, but when I try and make a new one it is missing.
Hi @Yvonne Kartner ! Welcome to the community :)
Are you referring to comments as shown below?
Are you able to check the board settings to see if comments have been disabled? https://help.trello.com/article/792-disabling-comments-on-cards
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