I got logged out of one my NB personal accounts - not sure if I have been hacked or if someone has deleted it?
Every time I try to sign in to retrieve it I get an automated reply saying that the 6 digit verification code has been sent (but not being received on any of my emails or phone).
The alternative option says to verify it on a “verification app” - anyone know what APP this would be?
Pulling my hair out and what is left of it is going very grey very swiftly…
Hi Bianca, welcome to the Atlassian Community!
It looks like you're having issues with your two-step verification settings. If you're using your email and password to log in and the screen you're seeing is from Atlassian, you can find more detailed information about two-step verification apps and how to recover your account in these documents:
Manage two-step verification for your Atlassian account
Login issues related to two-step verification
It's important to note that Atlassian's two-step verification doesn't apply if you're logging in with third-party accounts, such as Google or Microsoft. If you're using social login for your Atlassian account, I recommend reaching out to the respective company's support for assistance with their 2FA settings.
I hope this helps!
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