Webhook action deleteCard is not send

David Schovanec June 28, 2021

Hello, community

at Productboard we have an integration for our customers to allow them to connect with Trello. It is quite simple: Allowing them to connect the Productboard entity with the Trello card and track the state of the card back to Productboard.

Recently we received a support request that this state synchronisation is broken and when the card is deleted in Trello it is not reflected in Productboard.

Manual verification just confirms that we receive webhooks about all changes except the `deleteCard` one. We did not change that part for a long time.

The webhooks are created according to documentation and as it is described in the Trello spreadsheet the action is still supported on a card object https://docs.google.com/spreadsheets/d/1opvJZ2yqfWgVr5ol1NXkvhn7Y4RKon2xPhemMbQprwA/edit#gid=0

Anyone experience the same, or did we miss some new update?

3 answers

1 accepted

0 votes
Answer accepted
David Schovanec July 27, 2021

I identified the problem. Our logic was relying on the property "model" in the root of the webhook payload. But that property is now missing. Used a different path in the webhook payload to get id of the card. 

0 votes
Iain Dooley
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 29, 2021

@David Schovanec You might have more success asking this here:

https://community.developer.atlassian.com

0 votes
milynnus
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
June 28, 2021

@David Schovanec 

Just simulated one and was able to see the deleteCard. 

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events