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Viewing and editing rules in Butler created by someone else

I need the ability to view and edit the Butler rules for a Trello board.  The rules were setup by someone else and I can not access them.  Is there a way to enable this?

1 answer

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Hi Amy,

Thanks for reaching out about Butler! It's important to remember that Butler runs and takes action on a board on a person's behalf, which is why everything that Butler does shows in the activity log as being done by the user who set up the rules. 

A team can share Butler rules that others team members create, but it can be a bit tricky. To be clear upfront, rules cannot be edited by a user other than the one who created it. So when sharing a rule, you're essentially sharing a copy of it that your team members can import and edit as their own, rather than your rule.

Setting up the Command Library is what gives your team access to the rules, and when someone is no longer on the team, someone else can enable the rules on their own account.

If the person who set up the rules is still with the company, you can ask them to share the rules. If the person is no longer with the company, you might be able to work with your IT team to take over the user's email and reset their Trello password so that you can log into their account and share the rules.

Check out more about Command Library here: https://help.trello.com/article/1139-command-libraries

we have an old admin of a board that is no longer a board member that made some automation, that is no longer relevant I want to delete them. the person no longer works in our company, how can I do this?

I want the rules to run on behalf of *who triggered them*.

I made a rule that, if I'm added to a card, the card will be copied to another board. People in my company approached me why I was coping cards. People add me to the card because they think I may be interested in the conversation. I have to delete the card from the other board which leaves confusing log entries behind. For context, I'm the administrator of the boards and the other users don't know about all of Trello's features. One user is from the support department and is not even that computer-savvy.

I think this is a design flaw. Rules should be part of the board itself, not part of a user (With a user attached so people can trace back to the original creator. Or even a change log). What if the original creator is no longer with the company, but used their personal account they cannot share?? Why is it not designed in a different way?

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