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View attachments offline in mobile app?

Hi,

is it the normal behavior, that I can't see attachments in trello cards, if I don't have internet access?

1 answer

0 votes
carolyn french Community Leader Sep 03, 2019

Hi there,

I was also curious about this. Seems that what you describe is normal behavior. 

When I look in Board settings, under the "Available offline" checkbox, I see that "Card attachments will not be available."

Confirmed here:

https://trello.com/c/GPkmWJUW/472-make-a-board-available-offline

(Note that card attachments will not be available offline unless they have been already loaded.)

And some interesting technical discussion here:

https://tech.trello.com/sync-offline-attachments/

Can you try loading your attachments while you have internet connection and then going offline?

I just tested it out and it worked for me. 

Carolyn

Hi Carolyn, 

 

thx for the answer, but where do I find the checkbox "Available offline"? If I go to board settings in my iOS app, there is no such checkbox?

 

settings.jpg

carolyn french Community Leader Sep 03, 2019

I think maybe it's a legacy checkbox, because I seem to be able to view all the boards offline even if they don't have that box checked. 🤔

I'm on the android app, so I'll be seeing a different UI than you (I added the label "ios" to your question in case other people swing by with ios answers).

Like Kat Warner _TechTime_ likes this

It could be an iOS only issue. :(

carolyn french Community Leader Sep 04, 2019

I'll ask if the Atlassians to weigh in on this mystery for us :)

I am also curious about this.  I made a card and took photos of some hiking guide information.  I wasn't able to access this offline.  When I got back to town I found the settings to make that board available offline.  To test, I put my phone in airplane mode and couldn't access the attachment.  However, if I went back on wifi and opened the attachment, when I went back into airplane mode I was able to open the attached photo.


So, if I make a card with some photos, then open each photo while connected, does it makes sense that I could subsequently open them offline?

Thanks!

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