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Video/Photo attachment | From iPhone to Trello

Hi Team, I tried to attach my videos and photos from iPhone to the card but its not coming through my card. I have a Business Class Trello account, I mean it says I am Gold, and as I understand it I must be able to upload up to 250MB file size (video/photo), but I cant.

Please help me with this. 

My email is

2 answers

1 accepted

1 vote
Answer accepted
Vero Rivas Community Leader Apr 14, 2021

Hi Rod @ Andre's Team 

   But it gives you an error, a notification because it does not upload the video / photo, it is to try to help you?


Hello Vero, thank you for responding. It says from my phone "queued for upload". I waited for an hour, cause I was thinking it really will take time, but 8hrs have passed but still on queued. No notification from my Trello Board or email I received regarding the status. 

Did I miss something? 

0 votes

Hi there - has this been resolved? I’m experiencing something similar I think.

although the video is uploaded and showing on the card (also on different devices) I can’t watch it. 
When I’m trying to, it opens a black screen with play button but won’t start to play... 

Any ideas? Wrong file format? 
Or is there another way to upload and review videos from phone?


thanks in advance!

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