Verification code character mismatch

tmelo
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January 9, 2025

I'm trying to login to my Trello account on a new browser, it's making me authenticate via a security code sent via email. The problem: 

The sent code via email features 8 characters, while the Atlassian code verification field only accepts 6 characters. Screenshots attached. 

Help! 

Thank you. Screen Shot 2025-01-09 at 5.51.06 PM.pngScreen Shot 2025-01-09 at 5.37.41 PM.pngScreen Shot 2025-01-09 at 5.38.43 PM.png

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Brant Schroeder
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 9, 2025

@tmelo welcome to the Atlassian community 

I have escalated to Atlassian support.

tmelo
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 9, 2025

Thank you 

Like Brant Schroeder likes this

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