Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Using Trello with our Atlassian Account

I would like to start using Trello, and am having a bit of a problem. 

Our company currently uses JIRA Software and Confluence, and have claimed domains for our Atlassian accounts. 

We haven't ever used Trello so far, but have been considering using Trello to onboard new hires. However, when I try to sign into Trello, I get a message that says "{"error":"SIGNUP_MANAGED_ATLASSIAN_ACCOUNT_RESTRICTION","message":"Email is restricted to Atlassian account signup"}"

Is there a certain setting that we need to alter to make this work?

Any help would be much appreciated!
Thank you :)

6 answers

1 accepted

4 votes
Answer accepted


There is actually a known bug where the Google option within the Trello signup page is not working. The bug can be tracked on 

To workaround it, you can use the following method to sign-up. 

  • Go to
  • Enter your Google email address and click on Continue
  • On the next page (, use the Continue with Google option. 

I hope this this helps. 


Hi All, 

We are facing the same issue.

We have some contractors who are part of our JIRA and Confluence. In the past, they were able to collaborate on our Trello board, but as of a couple of days ago they're getting the exact same error message as above when trying to log in to Trello.

Can anybody offer assistance, please?


I'm having the same issue too. I think it's a bug.

Here are some steps Atlassian support shared with me: 


There is actually a known issues as reported on bug ID-7544, where Google users are unable to sign up in Trello when using the Google option from the Trello sign up page. To workaround the problem :

  • Go to (do not use the Google option from this page).

  • Enter the email address and click on Continue

  • On the next page, click on Continue with Google.

Please give it a try and let me know if your end users are able to sign up.

Thanks for the posts @Ramon Macalinao and @Rob C ... that workaround steps were successful for us.

Any progress on fixing the bug though?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Trello

📹 What is Trello?

Hello Community!  My name is Brittany Joiner and I am a Trello enthusiast and Atlassian Community Leader. I'll be sharing with you a series of videos with my top tips on how to best use Trello...

758 views 13 30
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you