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Updated my avatar. After, reloaded the page. Reverted back to my old avatar. Tried twice now.


I've been trying to update my profile picture today. I went to the site, and I got it to upload. After a few minutes of not seeing my new profile picture on the Trello program, I refreshed both Trello and the Atlassian website. Both pages displayed my old avatar. I've done it twice. I'm not entirely sure how to fix this. Is it the fact that I'm reloading the page?

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Soumyadeep Mandal
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Nov 26, 2020

Hi @salakakakakaka ,

Welcome to the community!

Please follow the steps below:

To change the profile picture  shown in Trello, log into your Atlassian account at and then go to to change your profile picture. Click on the current profile picture to either change or remove the current picture:

Using a legacy Trello account? To change your Trello profile picture, also called your avatar, go to— hover over your existing avatar and choose "Change".

Your account's avatar is visible to anyone on the internet, including those that find you through search engines like Google. Trello also supports Gravatar, a site that lets you upload your avatar once and use it on various sites across the internet. Trello will default to using your Gravatar if that is available. Note that WordPress avatars are automatically uploaded through Gravatar.

It finally updated! Thank you for your response.

Like Soumyadeep Mandal likes this

I recently (2 weeks ago) changed my gravatar pic, but trello still show old one T_T

It seems there's no way to invalidate their cache :(

> It seems there's no way to invalidate their cache :(

same here, do you find any workaround?

my avatar was updated eventually, I think it just needs some time to be updated 

I have been waiting for > 5 hours. Let's see if the problem persists after several days.

It updated eventually. The support team said the update occurred every 24 hour.
I think it is better to note about this in the setting page.

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