Unsubscribe my account

[Elbediwy Elbediwy]

Hi 

it’s very simple request please, I have no idea about your business and I need to stop taken payment from my account and to refund me the money. 
elbediwy 

00447565157158

[Nic Brough -Adaptavist- · Accepted solution]

Welcome to the Atlassian Community!

You will need to take this up with Atlassian's accounts team for Trello, they will be able to kill off the account and system you subscribed to, and refund you for what you have not yet used there.  Get in touch with them at https://support.atlassian.com/trello/ and follow the links for support (stick to "billing" type stuff)

[Kate]

This link just takes you back to the FAQ page that doesn't show you how to get in touch with the Atlassian accounts team. 

I too have had money taken from my account and have never used the product. It's impossible to unsubscribe - and that it unethical

[Kate]

that link takes you to this link : https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/#Billing-FAQ 

which does not cover unsubscribe anywhere!

[Nic Brough -Adaptavist-]

The pages have been redesigned and the link I gave no longer lands on the page I was aiming for.

However, that page does still have the links to "create support request" that you need to be using.

[Bruce Tait]

Unsubscribe from the trial. I'm not interested. Thank you in advance.

[Angelie Stephens]

Hi @Bruce Tait

For assistance with your account please contact our Customer Advocate team here -https://www.atlassian.com/company/contact/purchasing-licensing#/

Hope this helps! 

[Bruce Tait]

No, iIt didn't.

I'm not a company, I'm an individual trying to unsubscribe from the Free Trial. It’s a very simple request, I have no idea what your business does, and I need to UNSUBSCRIBE before you start taking payments from my account. Otherwise, you will need to refund me the money you take after the trial

[Angelie Stephens]

Hi @Bruce Tait, we can appreciate how frustrating this must be for you. Unfortunately as the Community team, we're unable to make the changes you are requesting. We recommend reaching out to our Customer Advocate team as they will be able to investigate and assist further. You can reach them here: http://www.atlassian.com/company/contact/purchasing-licensing#/

[Bruce Tait]

ALL YOU PEOPLE ARE DOING IS MAKING ME GO AROUND AND AROUND IN CIRCLES UNTIL I RUN OUT OF TIME WITH MY FREE TRIAL. THEN I"M SUPPOSED TO PAY A MONTHLY FEE, FOR WHAT, YOUR INCOMPENCY.