In certain boards, Slack attachments that I add to cards show up with the message:
"Unable to load message details. Open Slack Archives"
Is there a reason this message pops up (somewhat randomly)? It always jumps to the right conversation when I click on "Open Slack Archives."
Hey @James Wang do some other Slack messages you have attached show directly? While I can't say exactly what might be the cause, it sounds like it may have to do with the permissions of that channel.
Are those messages located in a private channel, or one that's been archived?
Hey @Garrett, they are in private channels (not archived), but I’ve pulled plenty of conversations from the same channel in another board and it seems to work fine.
The main thing is I’m just kind of confused as to the inconsistency and can’t figure out what might be the cause. Are there permissions per board => account/channel?
Me and two other colleagues are facing the same thing. I'm new to using slack and Trello together so this has never worked for me when trying to pull convos from private channels into slack. A colleague was able to do this up until a few days ago.
We've been going back and forth with the Trello support team via case TRELLO-8779 without much luck. This seems to be a permission issue. Anyone find resolution?!?
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