URGENT REFUND

[Charisse Dela Cruz]

Hi!

Does anyone here know how to contact trello support thru phone call? I was told my refund was processed already but I have not received any refund yet, it's been over 12 days already. Also, they stopped responding in our email thread thru Atlassian Support. I hope someone can help. Thank you!

[Callum Carlile _Automation Consultants_ · Accepted solution]

Hi @Charisse Dela Cruz 

I have tagged the Atlassian team in this so they are aware of your issue, so hopefully this will be resolved for you soon!

[Callum Carlile]

@Charisse Dela Cruz Apparently you have two support tickets for this - one was closed as a duplicate, so this may be the one which they are no longer replying to, but the other one is being worked on.

If you click here, you can see your open requests with Atlassian Support, so your open ticket which is being worked on should be here

[Nic Brough -Adaptavist- · Accepted solution]

You need to go through the support call you raised with them, they don't have a telephone support system.