Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,458,250
Community Members
 
Community Events
176
Community Groups

Two-factor authentication (2FA) error

Greetings. After everything changed to Atlassian, I can't access my Trello account anymore, I even got the passwords, but it asks for two-factor authentication (I successfully activated and deactivated it in the Jira account), but in Trello it doesn't work. I have some code annotated for account recovery; none of them work for Trello :(

1 answer

0 votes

Hi, 

I checked your account, you have 2FA on Trello's side.

When you first set up 2-factor authentication, you were given a set of backup codes, which are the primary recovery method for your account—do you still have a copy of these somewhere? If so, you can enter one of those codes to get back into your account and change the phone number.

If you no longer have access to your backup codes, then I'm afraid it won't be possible to regain access to that account or delete it. I can understand that's a frustrating answer, but for some context, 2FA is designed to protect against scenarios exactly like this. Many social engineering attacks happen when a bad actor gains access to a target's email inbox, and is then able to convince associated services to remove the 2FA protection that was placed on the account or even to delete the account, compromising the data.

We invite you to use or open a different account. If you'd like I can free up the primary email address registered in the account, so you can use it to open a new Trello account. Any boards or content of the previous account would however not be accessible.

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events