Trello update issue

Lorenzo August 27, 2024

Hello everyone,

I've updated Trello for Mac to version 2.14.9 and since I can't use Trello, impossible to work with the application, the window interface is completely fragmented.

Are you experiencing this issue too?

MacPro 5,1 on Monterey 12.7.6

Many thanks,

Lorenzo

Trello-update.png

3 answers

1 vote
Lorenzo September 25, 2024

... the question is whether the development team is planning to fix this issue...?

Jose Boekema September 26, 2024

Indeed! The window interface is completely fragmented. And I use Trello for everything.... 

1 vote
Lorenzo August 27, 2024

I think it has to do with the video card's graphics acceleration, I had the same problem with Chrome and since the update says “upgrade to Chromium 122.0.6261.39” I think the problem comes from there.


While Chrome allows users to enable or disable this option, it would be beneficial for Trello to have a similar feature, with the option disabled by default upon application launch.

Warwick September 2, 2024

Same problem for me. 

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Paul Farley
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September 2, 2024

No developer solutions yet? It's unusable atm. Perhaps there's a way to backtrack the update?

Lorenzo September 2, 2024

...currently I'm using web version...

Paul Farley
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September 3, 2024

Nice temporary workaround, cheers!

0 votes
Lorenzo October 22, 2024

Hello everyone,

I see that Trello has received three updates since I reported the bug.

I have just installed version 2.15.2 and I'm still experiencing the same problem, even though it seems to have been resolved in version 2.15.0.

Are you encountering this issue as well?

I'm wondering if the problem has been addressed with an activation/deactivation option. If so, is this option disabled by default when Trello is first launched? Otherwise, I'm having trouble figuring out how to deactivate this option, as nothing is being displayed correctly.

Thanks,

Lorenzo

 

trello-bug.png

Warwick October 23, 2024

Hi Lorenzo

2.15.2 is working for me. I see that there is now an item "Disable Hardware Acceleration and Restart" in the Trello Help menu — are you able to access that? Might be worth trying if the original problem was caused by hardware acceleration (as has been reported). 

Screenshot 2024-10-23 at 10.01.43 PM.png

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Lorenzo October 23, 2024

Hi Warwick,

...you are right! Totally missed this menu item. Fixed!

 

Many thanks,

Lorenzo

Jose Boekema October 23, 2024

Thanks Warwick! Finally fixed :) 

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