It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Trello reminder emails not being sent to members' individual emails Edited

Hi,

I'm looking for something very simple (yet crucial) to happen: when I add someone as a member to a card, and then give that card a due date, I want that member to receive a reminder email to complete the task that card represents. This isn't happening—no matter what custom reminder time I pick, and regardless of whether the assignee is also "watching" the card. I did check my notification frequency settings, and they're set to instant. (And yes, in-app notifications work, but what I want are the email notifications to work consistently and reliably.)

I don't understand why this is happening. Can anyone help?

2 answers

0 votes
Garrett Atlassian Team Aug 08, 2019

Hey @AdibM 

While your email frequency is set to instant, that may not be the case for your team members. That frequency is set on a per-account basis, so I'd recommend having your team members check that their email setting is enabled as well.

If you notice they still aren't receiving those email notifications, please have them check if those are winding up in their spam folder. If they aren't found there, reach out to us at https://trello.com/contact with their email addresses, and we can take a closer look at our mail logs.

0 votes
Iain Dooley Community Leader Aug 08, 2019

@AdibM note also that if a notification is viewed on any other device, the email for that notification won't be sent. You could use a Butler command to add a member to a card then email all members of the card so that they will always receive an email regardless of their notification settings and whether they have read it elsewhere.

Thanks, Iain; I think this was the problem. I'll look into the Butler command as a possible solution. Appreciate the help!

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Trello

Develop a new Habit during Lockdown

If you had to thrive a new habit during a lockdown, what would it be? Trello

1,569 views 13 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you