Trello not sending email notifications

My correct email address is on there and the notification settings is set to "Instantly - send emails as soon as possible" but it never sends me emails when someone adds a comment to a card answering a question I have asked.

It means I have to click on every card individually every day to see whether anyone has added any new comments or not.

I have also checked spam but there is nothing in there.

2 answers

Hi there,


​Not every event or activity in Trello will generate a notification, so it's possible that you're not meeting the correct conditions to trigger a notification.

For example, in order to receive a notification for a comment on a card, you need to be either a member of or subscribed to the card, or the comment needs to explicitly mention your @username. This page explains in a little more detail exactly what does and doesn't trigger a notification: http://help.trello.com/article/793-receiving-trello-notifications

If you think something's still not right, I would suggest reaching out to us directly via https://trello.com/contact so you can share the link to the card that you weren't notified of. With that, we'll be glad to check it out!

Hi there


I’ve the same problem. I tried it with other adresses. With gmail it works. But with gmx or my company-Adress, it dosn’t work. But there is nothing in the spam.
It possible, that trello dosn’t send emails at such adresses.
Till November, we hat no problemes.

Thank you, for helping me!

Matt

We'll be happy to check our email logs to make sure there's not any block on our end! You can share your email addresses via https://trello.com/contact and we'll be glad to take a look.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Dec 10, 2018 in Confluence

Organizing your space just got easier - Page Tree Drag & Drop is here

Hi Community! I’m Elaine, Confluence Product Manager. You may have read my earlier post about page tree in space navigation sidebar. I'm excited to share another improvement that helps you organize ...

196 views 5 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you