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Trello integration for Google Chat isn't working

I have added Trello by @Alen method as suggested via the documentation found here: https://help.trello.com/article/1116-trello-for-google-hangouts-chat

I've also tried by just adding the bot using Google Chat add-ons. Once added, it does NOT give me the option to authenticate to Trello so that I can continue with the configuration process. All I get is the following output when added to a room:

"Hi there! To start using this bot, please direct message me for instructions on how to connect Tello to this space."

However, there is no other option to get this going. If I @Alen again, then the following response is sent back to me:

"Hi User, it seems like you haven't authenticated with Trello yet. Please direct message me to do so."

How do I proceed at this point?

2 answers

1 vote
Soumyadeep Mandal - SaM
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Mar 20, 2021

Hi @tito 

Welcome to the Atlassian Community!

You can clean start by disabling/disconnecting the integration clear cache from the browser and then restart the browser and follow these guides

https://help.trello.com/article/1116-trello-for-google-hangouts-chat

https://blog.trello.com/trello-for-google-hangouts-chat

https://trello.com/power-ups/5a8bacdee5dc961a88f84b6d/hangouts-chat

also, try on different browser and incognito mode

And if it still wont work ask Trello support with the issue screenshot(if possible)!

Thanks, I'll give this a shot

Like Soumyadeep Mandal - SaM likes this

@Tito Valentin did you resolve this issue? IF yes, how?

@Tito Any chance you manage to get this sorted? 

0 votes
Steve Wilson
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Dec 03, 2023

This doesn't work - where the Authenticate link should be it gives a URL to the Help section - cannot find a way to get this to work - and yes on a Company workspace

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