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Trello integration for Google Chat isn't working

I have added Trello by @Alen method as suggested via the documentation found here:

I've also tried by just adding the bot using Google Chat add-ons. Once added, it does NOT give me the option to authenticate to Trello so that I can continue with the configuration process. All I get is the following output when added to a room:

"Hi there! To start using this bot, please direct message me for instructions on how to connect Tello to this space."

However, there is no other option to get this going. If I @Alen again, then the following response is sent back to me:

"Hi User, it seems like you haven't authenticated with Trello yet. Please direct message me to do so."

How do I proceed at this point?

2 answers

1 vote
Soumyadeep Mandal - SaM
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Mar 20, 2021

Hi @tito 

Welcome to the Atlassian Community!

You can clean start by disabling/disconnecting the integration clear cache from the browser and then restart the browser and follow these guides

also, try on different browser and incognito mode

And if it still wont work ask Trello support with the issue screenshot(if possible)!

Thanks, I'll give this a shot

Like Soumyadeep Mandal - SaM likes this

@Tito Valentin did you resolve this issue? IF yes, how?

@Tito Any chance you manage to get this sorted? 

0 votes
Steve Wilson
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Dec 03, 2023

This doesn't work - where the Authenticate link should be it gives a URL to the Help section - cannot find a way to get this to work - and yes on a Company workspace

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