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Trello for Slack's Quick Actions not working from Android Slack app

Fran Fabrizio
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Apr 05, 2023

We use Trello for Slack to manage Trello cards from Slack. Things work fine from Slack's desktop and iOS apps, but on the Slack Android app, if we attempt to use the Quick Actions from the Trello for Slack integration, Slack throws an error popup ("Sorry, an error occurred. Please try again.") This happens when choosing any option from the Quick Action menu on any Trello card preview within the Android Slack app. Verified this behavior with two different users from two different Android phones on multiple Trello cards within multiple Slack channels. Tried clearing the Android Slack app cache, reinstalling the Android Slack app, and de-authorizing and re-authorizing the Trello for Slack integration. No luck. 

Is this a known issue? 



1 answer

0 votes
Salomao Rosa
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Apr 06, 2023

Hey @Fran Fabrizio,

Welcome to the Atlassian Community!

I noticed you've reached out to us both through a support ticket and here in the community post. No worries at all! Our team is on it, and one of our friendly colleagues will be getting back to you shortly through your ticket. Thanks for your patience!

Fran Fabrizio
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Apr 07, 2023

Thanks for the update! Yes I cast a wide net in case other community members had encountered this (and will report back here if the support ticket turns up a useful resolution). 

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