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Trello for Gmail - not working?

Hi there

I have checked the other tickets around this issue but find nothing close to similar. I am a G Suite Admin and we have the marketplace Trello for Gmail application enabled and ON for everyone. This has been for quite some time and has been used successfully by myself and others before ...

Though myself and a few other users are unable to see the application on Gmail in the right hand sidebar. We do see Keep, Tasks and Calendar - but no Trello icon.

This is relatiely new as none of the users noticed this before this week - Can't be sire for how long it is missing.

Please advise?

Thank you

Yatish

3 answers

Thanks Paul. I wonder if Trello is aware of this. Hopefully this can be resolved soon.

Hi there (Paul and others too) - Just replying to see if any one else can see this and if there is any feedback available for us for this? Thanks in advance

I have today submitted these two forum posts to Trello support since this forum is obviously not looked at. 

Will report here if I get a response. 

I am now in contact with Trello support and we are diagnosing. Will follow up with any solutions as they are discovered. 

Thank you, Paul. Has there perhaps been any outcome on that?

Sorry Yatish. This is slow moving, partly because I'm overwhelmingly busy with other work.

Trello support asked me to try various things in an attempt to diagnose the issue. We have not reached any proper conclusions as yet. 

However, I have now successfully installed the Trello for Gmail app on a separate (Legacy Free Edition) G Suite setup, domain-wide. This proves that nothing in my browser or network, or computer, is preventing this working. It likely has something to do with our G Suite configuration. 

We (Trello and I) did think at a certain moment that some traces of a previously installed Gmail plugin might not be 'playing nicely' (this was an inbox-based CRM). However, I'm pretty sure this isn't the case, and the calls that we saw in the JS console to that domain were in fact calls 'home' from marketing emails from other businesses using that same CRM (this CRM can embed those dastardly tracking pixel.gif images).

So, no further forward; I am sure there is something simple that is incompatible but we are not there. Any progress on your end?

 

Hi Paul - OK, no worries. 

Oh OK - that is quite some good news it seems.

I wonder what the setting/configuration would be. I will have a look into in when I can and let you know.

Gmail plugin like what if I may ask.

No progress on my end too - We only have this add on install and allow some extensions of which I have tested removing all across all OUs. But no joy yet - hence I wonder the config that is causing this to not work

I will keep a check here and respond if anything.

Thanks again Paul. All the best there.

0 votes
bentley Atlassian Team Jan 30, 2020

I'm trying to dig into this a bit more, but it is tricky to reproduce, unfortunately. We have a few clarifying questions.

1. Does the icon show up when you open an email (as opposed to looking at the inbox)?

2. Do you have the "side panel" expanded?

Screen Shot 2020-01-30 at 10.16.22 AM.png

3. Can you confirm that the app is in the trusted list? Check out Add or remove an app from the trusted list here: https://support.google.com/a/answer/7281227?hl=en

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